Why might someone do this? Consider that buying CF does entitle you to a free CFBuilder license, It’s understandable that someone (in her case, a colleague) could presume that a CF serial number would work. I’ll start with the solution(s) for those who may come here with the problem, then I’ll discuss the UI problem and propose an improvement. The problem is that in either case, all you’re told (if anything) is that it’s an invalid key, whether during the install or after installing (via the help menu’s licensing option).

And the same could happen if you mistakenly put in the CFB serial number for the wrong CFB version. The solution in her case was pretty simple: she was putting in a CF serial number, rather than a CF Builder serial number. That may seem a silly mistake, but it’s not, as I will explain below. I thought I’d share the experience and the solution here, ending with a suggestion (bug report) for Adobe. Have you ever been confused when you tried to put into CFBuilder a serial number you thought was valid, but it wouldn’t accept it? I had a client hit this problem, and I see now that the feedback there is not as clear as it could be.

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